Outdoor Centre FAQs

Important changes

Please review our COVID-19 FAQs below before booking.

Thank you for your patience and please check back regularly for updates.

 

COVID-19 FAQs - Updated May 2, 2022

Q. Do I have to wear a mask?

Masks are longer required on UCalgary campuses, as of May 1. Masks are still required when travelling in university vehicles to align with City of Calgary bylaws for mask use on public transportation.

 

Q: Do I need to show Proof of Vaccination? 

The university wholeheartedly embraces the value of vaccination in keeping you, and our community safe, however, evidence of vaccination is no longer required to visit the Outdoor Centre or participate in our programs. 

 

Q. Is the program gear safe to use?

Specific equipment sanitization protocol is based on public health guidelines, national governing bodies “recommended best practices” and manufacturers’ specific guidelines.

 

Q. Can I bring my own gear?

Yes. As long as it is industry-approved and at the discretion of the instructor.

Online Rentals

Book your rental online: Make a gear reservation and book a pick-up and drop-off appointment. You will be directed to sign the Outdoor Centre rental contract and proceed with payment.  All rentals reservations require payment by credit card; we cannot accept debit at this time. Once payment goes through, you will receive a receipt and copy of the work order.

There are no walk-in rentals at this time. 

Rental Shop FAQs

Q. Do I need an appointment?

Yes. You will be asked to select an appointment when you book online.

 

Q. Can I change my appointment?

We cannot guarantee that we will be able to change your appointment once it has been confirmed.

 

Q. I'm going to be late for my appointment, what do I do?

Please do not turn up at the Outdoor Centre outside of your appointment time. Send an email to outdoor@ucalgary.ca if you know you are going to miss your appointment and we will do our very best to make alternative arrangements. We are unable to guarantee changes at this time as we have limited appointments to ensure the safety of our staff, customers and the community.

 

Q. Is my payment secure?

Yes. Online payment is by credit card only on a secure University of Calgary server.

 

Q. I'm unable to sign the contract, and/or I forgot my password. What do I do? 

You can change your Active Living password here. If you are having trouble signing the online forms, sometimes switching to Internet Explorer works. If you are still having problems, email outdoor@ucalgary.ca.

 

Q. Where can I park when I pick up or drop off the rental gear?

Please arrive for the pick-up appointment time that you booked.  Parking is free in one of the designated pick-up parking spaces by our front entrance only. Put on your 4 way hazard lights.

 

Q.  What is the pick-up and drop-off procedure?

Pick-Up

  1. Parking: Parking is free for 20 minutes in lot 5.  Please arrive for the pick-up appointment time that you booked, and drive up to one of the designated pick-up parking spaces by our front entrance. Put on your 4 way hazard lights.
  2. Verification: Have your photo ID (driver's licence, passport or UCID card) and your work order number ready so that staff can verify your reservation.
  3. Pick-Up: The next available member of staff will assist you with your reservation.
  4. Gear Check: Ensure that you have everything on your order, and it is in good working order.  You are responsible for the gear. Do you have insurance? 

Drop-Off

  1. Parking:  Please arrive for the pick-up appointment time that you booked.  Parking is free in one of the designated parking spaces by our front entrance only. Put on your 4 way hazard lights.
  2. Unloading:  Unload your equipment and proceed to the front entrance.
  3. Drop-Off.  The next available member of staff will direct you to place your equipment in the designated return zone. 
  4. Complete the return: Please wait in until staff have checked equipment back in. 

 

Q. Can I drop off my item early?

No. We have limited time-slots, days, and staff to try to reduce congestion.

 

Q. I have a question about my rental item. Whom do I contact?

Email outdoor@ucalgary.ca. Please be advised that we are receiving a large volume of email and our staff will do their best to contact you in a timely manner.

 

Q. I sent in a request and haven't heard back - do I have a booking?

No. We are receiving a very high volume of requests and while doing our best to respond, are not able to accommodate all requests.  The quickest way to confirm a booking is through our online rentals. 

 

Q. What if the weather is bad? Can I change or cancel my booking after confirmation?

If more than 72 hours notice of cancellation is provided prior to the pickup date on the contract, a full refund will be provided. If less than 72 hours notice is provided, you will receive a 50% refund. A change of date will be treated as cancellation, with rebooking subject to availability of appointment times.

Programs

Our information has been built around evidence based measures to ensure confidence in our return to campus and all outdoor programs. 

– Programs

Go to the Programs Overview page and see the list of programs that we are offering at this time. On this page you will find step-by-step instructions and timely updates. 

Participants will receive a pre-course email to clarify COVID-related safety procedures. At the start of the course, the instructor will ask all participants to show proof of vaccination or a valid rapid PCR test. For Students, Faculty and Staff, your UCalgary ID card is sufficient (you will be on the THRIVE system). Any participants who are unable to provide this will be unable to continue.

– No Carpool or Van Transportation

We will not run any programs that require shuttling or carpooling. Participants should arrive in their own vehicles. See the Programs Overview page for more information

 

Q. Is my payment secure?

Yes. Online payment is by credit card only on a secure University of Calgary server.

 

Q. I'm unable to sign the online waivers or forms, and/or I forgot my password. What do I do?

You can change your password here. If you are having trouble signing the online forms, sometimes switching to Internet Explorer works. If you are still having problems, contact Active Living Client Services at 403.220.7749.

 

Q. Can I withdraw from my program?

Yes. Please review our updated cancellation policy.

 

Q. I have a question about a program. Who do I contact?

Email ocprograms@ucalgary.ca. We have limited staff so we might take longer than normal to respond.

 

Q. Are Outdoor Centre summer camps part of the University of Calgary summer camps?

Yes. Outdoor camps are run by the Outdoor Centre, but share some common operations with the other camps on campus, like parking, check-in systems, before and after camp care, bussing and more. Check the details of each camp to get information on pickup/drop-offs, absences, food, equipment, and the camp itinerary.

 

Q. Are outdoor camp leaders certified?

 All outdoor camp leaders have completed a Police Information Check (with vulnerable sector). Urban camp leaders are certified with Standard First Aid & CPR Level C or higher. Out-of-city camp leaders are certified in 40-hour Wilderness First Aid or higher. Out-of-city camp leaders who drive for us have a Class 4 business driver’s license and have completed the University of Calgary trailer driving course.

Facility Status

Bike Repair /Ski Tuning Services Open 

Bike Repair services are open. Please use our bike repair page to book an appointment. 

Bowness Park FAQs – Open

Climbing Walls FAQs – Open 

Kinesiology Complex - Open